Course curriculum

    1. Video—Welcome

    2. Video—About Course Author

    3. Video—Our Approach to Learning

    4. Video—The Path to Future Success™

    5. Video—About How to Manage Team Conflict Course

    6. Activity—Goals and Program Survey

    1. Introduction to Conflict

    2. Activity—Reflect on Your Experience with Conflict

    3. Definition of Conflict

    4. Video—Components of Conflict Resolution

    5. Activity—Use the Components of Conflict Model

    6. Types of Workplace Conflict

    7. 1. Individual Conflict

    8. 2. Interpersonal Conflict

    9. 3. Group Conflict

    10. 4. Organizational or Workplace Conflict

    11. Activity—Identify a Team Conflict

    12. Video—Discriminate Between Functional and Dysfunctional Conflict

    13. Video—Stages of Conflict

    14. The Importance of Managing Team Conflict

    1. Video—Conflict Handling Behavior Styles

    2. Activity—Applying the Competitive or Collaborative Approaches

    3. Tips for Gaining Perspective on a Conflict Situation

    4. The Thomas Kilmann Conflict Model

    5. Download—Identify Your Conflict Handling Style

    6. Activity—Scoring The Thomas Kilmann Conflict Mode Instrument

    7. Interpreting Your Scores

    8. Benefits and Costs of Each Conflict-Handling Style

    1. Conflict Resolution Skills

    2. 1. Self-Awareness

    3. Activity—Conflict Self—Reflection Exercise

    4. 2. Active Listening

    5. Activity—Active Listening—"You Said, I Heard"

    6. 3. Emotional Intelligence

    7. Activity—Emotional Intelligence Self-Assessment and Reflection

    8. 4. Empathy

    9. Activity—Empathy Walk or Perspective Taking

    10. 5. Positivity

    11. Activity—" Yes, And" Reframing

    12. 6. Communication

    13. Activity—"You Said, I Heard"

    14. 7. Patience

    15. Activity—WAIT Reflection

    16. 8. Mediation With A Third Party

    17. Video—Mediation

    18. Video—Example of a Mediation Session

    19. 9. Problem-Solving Process

    20. The 11 Steps in Problem-Solving Mediation

    21. Video—Problem Solving

    22. Download—Assess Your Conflict Resolution Skills

    23. Activity—Practice Using Conflict Resolution Skills with Feedback

    24. Activity—Practice the Skills of Either Problem Solving or Mediation

    1. Ways to Address Conflict

    2. Four Elements of Principled Negotiation

    3. View Conflict from the "The Third Side" from the Balcony

    4. Activity—Taking the "Third Side"

    1. Managing Team Conflict

    2. 1. Mapping the Conflict

    3. Steps in Mapping the Conflict

    4. Activity—Planning Your Negotiation and Mapping a Specific Conflict

    5. Download—Map a Team Conflict

    6. 2. Zone of Possible Agreement (ZOPA)

About this course

  • $247.00
  • 67 lessons
  • 0 hours of video content

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