Course curriculum

    1. Video—Welcome

    2. Video—About Course Author

    3. Video—Our Approach to Learning

    4. Video—The Path to Future Success™

    5. Video—About The Course

    6. Activity—Goals and Program Survey

    1. Introduction

    2. Communication Skills

    3. Video—Interpersonal Skills

    4. Activity—How do You Use Your Interpersonal Skills at Work and Life?

    5. Download—Rate Your Interpersonal Skills

    6. Why Are Interpersonal Skills Important?

    7. Non-Verbal Communication

    8. Video—Types of Non-Verbal Communication

    9. Activity—Exploring Diverse Perceptions

    10. Video—Respect in Communication

    11. Video—Qualities that Foster Good Relationships

    12. Video—Positive Relationships

    1. Listening Skills

    2. Activity—True/False Questions on Listening

    3. Quiz Answers

    4. Video—Active Listening Helpful Hints

    5. Activity—Reflection: Your Experience of Active Listening

    6. Video—What You Learn When You Listen

    7. Levels of Listening

    8. Activity—Self-reflection: What Type of Listener are You?

    9. Download—Reflect on Your Listening Skills

    10. Improving Your Listening Skills

    11. Video—The Power of Listening

    12. Types of Listening

    13. Video—The Art of Listening

    14. Video—Preparing to Actively Listen to Someone

    15. Activity—Practice the Art of Listening

    16. Download—Partner Active Listening Practice

    17. Video—Actively Attending and Rapport Building

    18. Video—A Fun Example of Active Listening

    19. SOLER Technique to Improve Listening

    20. Activity—Active Listening: Applying the SOLER Technique and Key Skills

    21. Video—Guidelines for Improved Listening

    1. Empathic Listening

    2. What is Empathy?

    3. Video—Empathy in Communication

    4. Video—The Three Different Types of Empathy

    5. Apathy—Empathy-Sympathy Continuum

    6. Video—Empathy

    7. Activity—Exploring your Emotional Responses in the Apathy–Empathy–Sympathy Continuum

    8. Download—Personal Reflection of Your Emotional Responses in the Apathy–Empathy–Sympathy Continuum

    9. Empathy Blocker

    10. Techniques to Overcome Empathy Barriers

    11. Activity—Changing Empathy/Compassion Blocker to an Empathic/Compassionate Response

    1. Use of Silence

    2. The Power of the Pause

    3. Video—How to Still the Noise

    4. Audio—Practice the Pause

    1. Assertiveness

    2. Assertive Behavior—Definition

    3. Video—Assertiveness

    4. Activity—Review Your Assertive Behavior—Case Study

    5. Activity—Review Your Non-Assertive Behaviour—Case Study

    6. Personal Rights Empower Behavior

    7. Definition of Personal Rights

    8. Assertion Theory and Personal Rights

    9. Activity—Identify Your Personal Rights

    10. Assertive Communication

    11. 'I' Statements

    12. Video—"I" Statements

    13. Activity—Write an "I" statement

    14. Activity—Reflect on Your Experience of Applying an ‘I’ Statement

About this course

  • $247.00
  • 89 lessons
  • 0.5 hours of video content

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