Course curriculum

    1. Welcome

    2. About Course Author

    3. Our Approach to Learning

    4. The Path to Future Success™

    5. About How to Master Your Communication Skills Course

    6. Activity—Goals and Program Survey

    1. Introduction

    2. Activity—View a Video: Interpersonal Skills

    3. Activity—How do You Use Your Interpersonal Skills at Work and Life?

    4. Activity—Rate Your Interpersonal Skills

    5. Why are Interpersonal Skills Important

    6. Communication Skills

    7. Non-Verbal Communication

    8. Activity—View a Video: Types of Non-Verbal Communication

    9. Activity—Perception

    10. Activity—View a Video: Respect in Communication

    11. Activity—View a Video: Qualities that Foster Good Relationships

    12. Activity—View a Video: Positive Relationships

    1. Listening Skills

    2. Activity—True/False Questions on Listening

    3. Quiz Answers

    4. Activity—Reflection: Your Experience of Active Listening

    5. Activity—View a Video: Active Listening Helpful Hints

    6. Activity—View a Video: What You Learn When You Listen

    7. Levels of Listening

    8. Download—Reflect on Your Listening Skills

    9. Activity—Self-reflection: What Type of Listener are You?

    10. Improving Your Listening Skills

    11. Activity—View Videos: The Power of Listening

    12. Activity—View a Video: The Art of Listening

    13. Types of Listening

    14. Activity—Practice the Art of Listening

    15. Activity—View a Video: Preparing to Actively Listen to Someone

    16. Activity—Practice Listening Skills

    17. Activity—View a Video: Actively Attending and Rapport Building

    18. Activity—View a Video: A Fun Example of Active Listening

    19. SOLER Technique to Improve Listening

    20. Activity—Practice Listening Skills: Applying SOLER Technique

    21. Activity—View a Video: Guidelines for Improved Listening

    1. Empathic Listening

    2. What is Empathy?

    3. Activity—View a Video: Empathy in Communication

    4. Activity—View a Video: The Three Different Types of Empathy

    5. Apathy—Empathy-Sympathy Continuum

    6. Activity—View a Video: Empathy

    7. Download—Personal Reflection of Response Styles

    8. Empathy Blocker

    9. Techniques to Overcome Empathy Barriers

    10. Activity—Changing Empathy/Compassion Blocker to an Empathic/Compassionate Response

    1. Use of Silence

    2. The Power of the Pause

    3. Activity—View a Video: How to Still the Noise

    4. Activity—Practice the Pause

    1. Assertiveness

    2. Assertive Behavior—Definition

    3. Activity—View A Video: Assertiveness

    4. Activity—Review Your Assertive Behavior—Case Study

    5. Activity—Review Your Non-Assertive Behaviour—Case Study

    6. Personal Rights Empower Behavior

    7. Definition of Personal Rights

    8. Assertion Theory

    9. Activity—Identify Your Personal Rights

    10. Assertive Communication

    11. 'I' Statements

    12. Activity—View a Video: "I" Statements

    13. Activity—Write an "I" statement

    14. Activity—Reflect on Your Experience of Applying an ‘I’ Statement

About this course

  • $247.00
  • 88 lessons
  • 0.5 hours of video content

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