Course curriculum

    1. Video—Welcome

    2. Video—About Course Author

    3. Video—Our Approach to Learning

    4. Video—The Path to Future Success™

    5. Video—About the Course

    6. Activity—Goals and Program Survey

    1. Introduction to Conflict

    2. Activity—Reflect on Your Experience with Conflict

    3. Definition of Conflict

    4. Video—Discriminate between Functional and Dysfunctional Conflict

    5. Video—Components of Conflict Resolution Model

    6. Activity—Use the Components of the Conflict Model

    7. Video—Types of Conflict

    8. Video—Levels of Conflict

    9. Video—Stages of Conflict

    10. Activity—Personal Reflection: Analyze a Past Conflict

    1. Video—Conflict Handling Behavior Styles

    2. Download—Identify Your Conflict Handling Style

    3. Activity—Scoring The Thomas Kilmann Conflict Mode Instrument

    4. Interpreting Your Scores

    5. Benefits and Costs of Each Conflict-Handling Style

    6. How We View Conflict—Cognitive Restructuring

    7. Download—Reframing Your Thoughts

    8. Manage Your Willingness to Resolve: Getting Back to Basics

    9. Video—Coping with Difficult Emotions and Managing Others’ Unwillingness to Resolve the Conflict

    10. Video—ABC Model of Cognitive Behavioral Therapy

    11. Using Affirmations to Manage and Deal with Conflict

    12. Strategies to Deal with Challenging People in the Workplace

    1. Conflict Resolution Skills

    2. 1. Self-Awareness

    3. Activity—Conflict Self—Reflection Exercise

    4. 2. Active Listening

    5. Activity—Active Listening—"You Said, I Heard"

    6. 3. Emotional Intelligence

    7. Activity—Emotional Intelligence Self-Assessment and Reflection

    8. 4. Empathy

    9. Activity—Empathy Walk or Perspective Taking

    10. 5. Positivity

    11. Activity—" Yes, And" Reframing

    12. 6. Communication

    13. Activity—"You Said, I Heard"

    14. 7. Patience

    15. Activity—WAIT Reflection

    16. 8. Mediation With A Third Party

    17. Video—Mediation

    18. Video—Example of a Mediation Session

    19. 9. Problem-Solving Process

    20. The 11 Steps in Problem-Solving Mediation

    21. Video—Problem Solving

    22. Download—Assess Your Conflict Resolution Skills

    23. Activity—Practice Using Conflict Resolution Skills with Feedback

    24. Activity—Practice the Skills of Either Problem Solving or Mediation

    1. Negotiation Attitudes to Attain Win-Win Outcomes

    2. Elements of Negotiation

    3. Activity—How Does Negotiation Fit into Your Life?

    4. Negotiation Styles: Competitive and Collaborative

    5. Four Elements of Principled Negotiation

    6. "The Third Side" in Negotiation or Going to the Balcony

    7. Tips for Gaining Perspective on a Conflict Situation

    1. Introduction to the Three Stages of Negotiation

    2. Stage One—Preparing for the Negotiation

    3. 1. Mapping the Conflict

    4. Steps in Mapping the Conflict

    5. Activity—Planning Your Negotiation and Mapping a Conflict

    6. Download—Complete a Conflict Map

    7. 2. Best Alternative to a Negotiated Agreement (BATNA)

    8. 3. Worst Alternative to a Negotiated Agreement (WATNA)

    9. 4. Zone of Possible Agreement (ZOPA)

    10. The Approach of the Other Party

    11. Activity—Identify the Approach of the Other Party

    12. Power Positions in Negotiation

    13. Logistical Considerations for Your Negotiation

    14. Seating Arrangements in Negotiation

    15. Tips to Assist You to Plan Your Negotiation

About this course

  • $347.00
  • 105 lessons
  • 0.5 hours of video content

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